FAQ

Frequently asked questions

Artwork, orders, payment and shipping.

Artwork

Why is the color on your art proof not representing my specified PMS colors accurately?

Colors can look different based on the settings of the monitor and printer you are using. Once in production, we will use the Pantone Color System to match your colors, or if you can supply us with a color sample, we can match to that.

Can you supply a press proof / first article?

We can provide sample printed parts with or without adhesive or die-cutting as a press proof / first article for color approval prior to a production run. Typically we produce these parts digitally. Send your inquiry to sales@adhesaplate.com or call 1-800-634-9701 to discuss turnaround time and cost.

What is an art proof?

We send our customers an art proof for any new or revised order to review and sign off before we run production. The proof lists specifications such as dimensions, material, tolerance, colors and any special notes, to ensure we have all the correct information to produce the part. Please review it carefully. Adhesa Plate will not start production until a signed approval is received.

I printed out the art proof and measured it with a ruler. Why does the dimension not match the actual part size?

Make sure you set your printer’s output option to “Do not scale” when printing.

How do I submit art files?

Please send art files to art@adhesaplate.com. We can also download from your FTP site; e-mail the login information to art@adhesaplate.com.

Orders

What are your minimums?

We don't have minimums, but the labels will cost less when you place larger orders.

What is your turnaround?

Standard turnaround time is 7 to 9 working days after we receive your signed art proof. However, we always try our best to meet your most urgent deadlines.

Payment

What methods of payment do you accept?

Credit card (Visa, Mastercard, American Express), check in advance, COD, and Net 30 terms with an approved credit application.

Shipping

Can you blind ship?

Yes we can. Please specify that on your purchase order.

How do you ship your printed labels?

We can ship UPS, FedEx or DHL. Shipping is not included in the price of the labels. We are happy to ship using your account number if provided.

Can you provide a tracking number for my shipment?

Yes. Please send your inquiry to sales@adhesaplate.com.

Still have a question?

Send us a note or give us a call. We are happy to help.